Booking and Privacy Policies

DEPOSITS & CANCELLATIONS

To secure a reservation at Echo Valley Ranch, a 20% deposit is required at time of booking. The balance of payment is due 30 days before arrival. Bookings received within 30 days require full pre-payment. The following refund schedule applies to all bookings/cancellations:
  • 60 + days before arrival : Full refund
  • 59 - 30 days before arrival: 20% deposit retained
  • 29 - 0 days before arrival: No refund
  • All cancellation must be received in writing.
In cases of cancellations it will be in Echo Valley Ranch & Spa's discretion to offer equivalent credit for a rescheduled stay.

Echo Valley Ranch & Spa cannot be held responsible for delays caused by Acts of God, strikes, weather, aircraft delays or other causes beyond its reasonable control.

CHECK IN AND OUT

  • Check in time is 2:30 pm unless arranged otherwise.
  • Check out time is 11:00 am unless otherwise arranged.
  • No arrival at the ranch after 9:00 pm unless arranged with the ranch prior to arrival. There is no 24 hour reception desk.

CHILDREN

Children and families are welcome. However, ranch and the activities are best suited to children 13 years or older. During the family weeks (every year July 1 - August 31) children of any ages are welcome. Family Getaway package rates may apply.

FORCE MAJEURE AND PACKAGE CHANGES

Echo Valley Ranch & Spa will endeavour to provide all services as shown in the Package description, however all activities are subject to weather conditions and may be cancelled, postponed or changed at the sole discretion of EVR. In case of force majeure such as flight cancellations or delays, travel disruptions, weather delays or forces beyond its control EVR is not liable to refund any moneys paid.

HORSEBACK RIDING WEIGHT RESTRICTIONS

The maximum weight for riding is 220 lbs., or at the wrangler's discretion.

INSURANCE

It is strongly recommended that guests take out cancellation and interruption insurance.

LIQUOR

Liquor brought in by guests can only be consumed in their room. For consumption at the dining table a corking charge of $15 per bottle will apply.

MINIMUM LENGTH OF STAY

  • July, August: 3 Nights
  • All other times: 2 Nights

PAYMENTS

Echo Valley Ranch & Spa accepts the following payment types:
Credit card: Visa, Master Card, American Express

Cheques: Certified cheques drawn on Canadian banks only

Direct deposit:

Royal Bank of Canada
1055 West Georgia Street
Vancouver, BC V6E 3N9
Institution# 003
Transit# 00920
Swift Code: ROYCCAT2
Account: 00920 1027671 (Transit / Acct #)
Beneficiary: Echo Valley Ranch & Spa Limited Partnership

PETS

Echo Valley Ranch & Spa is a pet friendly property and offers a limited number of pet friendly cabins. Echo Valley Ranch & Spa reserves the right to refuse accommodation for any pet, for any reason, at its sole discretion. The behavior of the pet must not impact other guests' enjoyment of the ranch. Pets are not permitted on the furniture and we recommend you bring your pets bedding and food bowls. An additional charge of CDN $20 per night per pet does apply.

PRICES

All package and booking rates are PER PERSON based on double occupancy in CANADIAN DOLLARS and subject to 10% Service charge and 6.2% Tax. Single supplement fees are applicable.

SMOKING

For the comfort of our guests, there is a no smoking policy in all of the ranch buildings.

WAIVER

Echo Valley Ranch is always conscious of guest safety. Guests should be aware that this is a working ranch and those activities such as trail riding; encountering unpredictable wildlife and fishing in remote areas all involve inherent risks and hazards. For these reasons we require all guests to sign a liability waiver prior to their arrival at Echo Valley Ranch & Spa. Please Click Here to download our Indemnity Waiver.

PRIVACY POLICY

[evranch.com]
Effective and Last Updated: June 10, 2018

This website is owned and operated by Echo Valley Ranch & Spa. We are committed to protecting the privacy of our visitors while they interact with the content, products and services on this site (the "Site"). This Privacy Policy applies to the Site only. It does not apply to other websites to which we link. Because we gather certain types of information about our users, we want you to understand what information we collect about you, how we collect it, how that information is used, and how you can control our disclosure of it. Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. Personal Data may be freely provided by you, or, in case of Usage Data, collected automatically when using this website. Unless specified otherwise, all Data requested by this website is mandatory and failure to provide this Data may make it impossible for this application to provide its services. In cases where this website specifically states that some Data is not mandatory - as in some fields of the contact form - you are free not to communicate this Data without consequences to the availability or the functioning of the Service. If you are uncertain about which Personal Data is mandatory, you are welcome to contact us at info@evranch.com. You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.

  1. Information Collected

      We collect two types of information from you: i) information that you voluntarily provide to us (by filling in our Contact Form); and ii) information that is derived through automated tracking mechanisms.

    • Voluntary Information for Services and Features We collect personally identifiable information when you choose to use certain features of the Site, including: i) making a booking (third party provider, their privacy policy applies), ii) signing up for our email newsletter (double-opt-in required through a third-party newsletter provider; their privacy policy applies). When you choose to use these additional features, those third party providers require you to provide your "Contact Information" in addition to other personal information that may be required to complete a transaction such as your phone number, billing address and credit card information.
    • Automated tracking mechanism - Alexa Metrics Alexa Metrics (Alexa Internet, Inc.) Alexa Metrics is an analytics service provided by Alexa Internet, Inc. Personal Data collected: Usage Data. Place of processing: United States – Privacy Policy: https://www.alexa.com/help/privacy – Opt Out: https://support.alexa.com/hc/en-us/articles/200685410-Opting-Out-of-Alexa-Measurement-Pixel
    • Automated tracking mechanism - Google Ananlytics Google Analytics (Google Inc.) Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: Usage Data. Place of processing: United States – Privacy Policy: https://policies.google.com/privacy?hl=en – Opt Out: https://tools.google.com/dlpage/gaoptout?hl=en Privacy Shield participant.
  2. How We Use Your Information
    evranch.com only uses your personal information for the original purposes it was given, which is to answer an inquiry you submitted through our contact form. Your personal information will not be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection.

    evranch.com will not disclose, use, give or sell any personal information to third parties for any purposes other than to our suppliers and other third parties who need to know in order to deliver services on behalf of evranch.com unless required to do so by law. Further, evranch.com reserves the right to contact you regarding matters relevant to the underlying service provided and/or the information collected. Please note that personally identifiable information is used only to provide you with a more enjoyable, convenient online experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Site and its features, including without limitation: fulfilling your booking; providing customer service; and otherwise supporting your use of the Site.

    We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale.

    evranch.com may disclose Contact Information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms and conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities.

    You will receive notice when your personally identifiable information might be provided to any third party for any reason other than as set forth in this Privacy Policy, and you will have an opportunity to request that we not share such information.

    We use non-identifying and aggregate information to better design our website and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.

  3. How We Process Your Information
    We will appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, the Data may be accessible to the marketing and sales department, involved with the operation of this website or external parties (such as third-party technical service providers) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

    We will process your data if the following applies:

    You have submitted your data via the contact form as an inquiry; we will answer your inquiry and on occasion follow up to make sure you received the answer/communication from us.

    The Data is processed at the Echo Valley operating offices and in any other places where the parties involved in the processing are located. Depending on your location, data transfers may involve transferring your Data to a country other than your own. You are entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

    Personal Data shall be processed and stored for as long as required by the purpose they have been collected for, which is to answer the inquiry that was submitted and to follow up on the inquiry based on the instructions received. Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.

  4. How We Protect Your Information
    We are committed to protecting the information we receive from you. We take appropriate security measures to protect your information against unauthorised access to or unauthorised alteration, disclosure or destruction of data. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

  5. Accessing and Updating Your Personal Information and Preferences
    You have the right to withdraw consent where you have previously given it to the processing of their Personal Data. If you have completed the contact form and wish to not receive any emails from us in response to your inquiry, you may notify us at info@evranch.com. We will delete or otherwise remove your personal data should we receive such a request.

  6. Email Choice/Opt-out
    If any user who receives an email from the Site and would prefer not to receive such communications in the future, you may send an email to info@evranch.com. We will make commercially reasonable efforts to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request. Opting out of our newsletter is handled by our third-party newsletter service and available via an opt-out link in each email.
  7. Children's Privacy and Parental Controls
    We do not solicit any personal information from children. If you are not 18 or older, you are not authorised to use the Site. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.
  8. Disclaimer to Security
    By consenting to the Terms and Conditions of the Site and hence the Privacy Policy, you consent that no data transmission over the Internet is completely secure. We cannot guarantee or warrant the security of any information you provide to us and you transmit such information to us at your own risk.
  9. Notification of Changes
    evranch.com reserves the right to change this Privacy Policy from time to time at its sole discretion. If at some point in the future, there is a change to our Privacy Policy, unless we obtain your express consent, such change will only apply to information collected after the revised Privacy Policy took effect. Your continued use of the Site indicates your assent to the Privacy Policy as posted.
CONTACT INFORMATION:
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please contact:
Echo Valley Ranch & Spa
Box 916
Clinton, BC V0K 1K0
Canada
"When I booked at Echo Valley Ranch, I expected beautiful accommodation and superb hospitality amid outstanding natural beauty -- and no question, I found these things."
Your Getaway Awaits.
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